DELIVERY TIMESCALES

Goods are nearly always dispatched within 24 hours (Monday - Thursday)

We therefore typically deliver in the following timescales;

Mainland UK Mainland (exc. Highlands): 2 days from order receipt (Order Day 1 - Despatched Day 2 - Delivery Day 3)

Ireland, Netherlands, Belgium and France: Unfortunately we are no longer able to supply into these regions and we are sorry about this. This is due to the significant extra costs and logistical issues associated with the export of dairy produce from the UK at current. We are keenly looking to open up new routes of supply as soon as we can - please keep an eye on our website and social media for updates on this.

Please note we don’t despatch parcels on Fridays, therefore orders received on a Thursday after 7AM or Friday will be despatched on the following Monday.

You can also request a specific delivery date at checkout and we will try our very best to accommodate.

Should you need to change your delivery address, please email us at enquiries@joseph-heler.co.uk

Your order will be delivered by our delivery partners DPD.  With DPD, you will receive an SMS telling you the specific hour your order will be delivered, be able to see detailed tracking on Google Maps and even change your delivery to suit you - meaning you'll always know where your order is.

Delivery FAQ's

Here are a few things you might like to know. If of course you have any further questions then please email us at cheeese@joseph-heler.co.uk or by using our contact form in our website footer.

What are the delivery costs?

We charge £4.95 for delivery to mainland UK and a subsidised rate of £9.95 to extended UK delivery areas - Northern Ireland, Highlands & Islands and Channel Islands. Netherlands,

On orders over £30 we offer free delivery to the UK Mainland exc. Highlands. Sadly we are unable to offer this outside of the UK Mainland (exc. Highlands) due to the high costs associated with the delivery.

What is your refund and returns policy?

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:
– If the problem is the fault of Joseph Heler we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Joseph Heler cannot be held responsible for it. However, we will work with you to try and correct the issue.
– If nobody is there to sign for your delivery and your cheese is left un-chilled Joseph Heler cannot offer a refund.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Joseph Heler we’d really like to know about it. You can send feedback, comments and questions to cheese@joseph-heler.co.uk or write to us at: Joseph Heler Cheese, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK